What that means is if a slot game develops a fault or malfunctions, a casino is within their rights to claim that all play and all winnings related to the time that the slot was working incorrectly are invalid. As such, it is in these circumstances that casinos may withhold or reclaim such winnings.
EVERETT, MASS. (WHDH) - Wynn Resorts says a computer issue was to blame after the slot machines malfunctioned at Encore Boston Harbor casino on Friday night.
The issue forced employees to dole out winnings by hand during a busy night for the new Everett casino, a Wynn Resorts spokesperson said.
Casino spokesman Joseph Dupuis, commented “we deeply regret that Ms. Castillo temporarily experienced an incorrect credit display while the machine began its process of metering down after the display malfunction. We have offered her a weekend stay in one of our suites as our guest, as well as dining at the property and free play included.’. According to the commission and the casino, any malfunction makes the game — and any jackpot — null and void. The poker machine was pulled from the casino floor and fixed after the incident. If a slot machine malfunctions it cannot complete the random selection process, and therefore reverts to a 'tilt' mode. When a malfunction occurs some slot machine manufacturers, for engineering.
It’s unclear how many machines were impacted and the system is expected to be back online shortly.
“We experienced a brief system outage with our slot ticketing system in which we reverted to hand-paid jackpots. The issue has been resolved and we are paying all winners,” casino officials said in a statement.
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Casino Machine Malfunction
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